Delivery Policy

CHRISTMAS DELIVERY DATES

To ensure timely delivery for Christmas, please refer to our recommended Christmas order deadlines below. Please note that these deadlines are guidelines and do not constitute a guarantee of delivery.

UK: Order before 2pm on Monday 23rd December

USA & Canada: Order before 2pm on Thursday 19th December

Europe: Order before 2pm on Friday 20th December

Rest of the World Order before 2pm on Thursday 19th December

 

While we strive to ensure timely delivery, we cannot promise that your order will arrive on the specified date as responsibility lies with the courier.

Any orders placed after 2 pm on 23rd December will ship on or after January 2, 2025.

Uk DELIVERIES

Next Day DHL Express (£10) :

Orders placed by 2pm Monday to Thursday will be dispatched the next day delivery with DHL Express (Standard shipping) (Excludes bank holidays).   

Exceptions apply to remote postcodes where DHL cannot guarantee next day delivery.  

Free DHL Express Delivery: Orders over £1000 are eligible for free DHL Express Delivery.

London Same Day Delivery: Orders placed by 2pm can be delivered to a London post code for a fee of £25.00. Please call our Symons Street store on 0207 730 3323 to arrange this.  

Click & Collect:  Orders placed by 3pm Monday – Friday are available for same day Click & Collect from our Symons Street store, please select this option at checkout.

Orders placed after 3pm or on a Saturday will be processed and ready for collection the next working day.

Please bring Photo ID and original payment card with you for goods to be released.  

Collection address: 

Kiki McDonough  

12 Symons Street 

London  

SW3 2TJ    

US DELIVERIES

The price you pay on international deliveries will EXCLUDE duties and taxes. You must pay these directly to the courier to release your parcel from customs. You will be contacted directly by the courier to settle these costs. As we cannot estimate this for you, we recommend you contact your local customs office or tax authority before placing your order. 

Please note DHL may contact you (SMS) and request your Social Security Number (SSN). Kiki McDonough cannot assist on your behalf should this be requested.

DHL Express International (£40): Orders placed by 2pm Monday to Thursday for 48-hour delivery with DHL Express.

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

Any orders placed after 2pm will be despatched the next working day. (Excludes bank holidays).   

Exceptions apply to remote areas where DHL cannot guarantee 48-hour delivery.

 

EU DELIVERIES 

The price you pay on international deliveries will EXCLUDE duties and taxes. You must pay these directly to the courier to release your parcel from customs. You will be contacted directly by the courier to settle these costs. As we cannot estimate this for you, we recommend you contact your local customs office or tax authority before placing your order.

DHL Express International (£35) Orders placed by 2pm Monday to Thursday for 48-hour delivery with DHL Express.

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

Any orders placed after 2pm will be despatched the next working day. (Excludes bank holidays).   

Fine jewellery to France, Portugal or Spain from the United Kingdom is subject to specific import restrictions. Due to the nature of fine jewellery, it is classified as a restricted commodity. Kiki McDonough cannot be responsible for clearing the parcel on your behalf.  

We recommend contacting your local customs authority in the above specified countries for guidance on approved broker services. They will be able to provide specific information and recommendations tailored to your shipment. 

Exceptions apply to remote areas where DHL cannot guarantee 48-hour delivery.

rest of the world 

The price you pay on international deliveries will EXCLUDE duties and taxes. You must pay these directly to the courier to release your parcel from customs. You will be contacted directly by the courier to settle these costs. As we cannot estimate this for you, we recommend you contact your local customs office or tax authority before placing your order.

DHL Express International (£40): Orders placed by 2pm Monday to Thursday for 48-hour delivery with DHL Express.

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

Any orders placed after 2pm will be despatched the next working day. (Excludes bank holidays).  

Exceptions apply to remote areas where DHL cannot guarantee 48-hour delivery. 

Track Your Order

Log In/ Create An Account

Will i be notified when my order is on the way?

Yes, you will receive two notifications:

  • Order Confirmation: You'll receive an email as soon as we receive your order.
  • Dispatch Notification: Once your order is ready to ship, you'll get both an email and an SMS from the carrier. This message will include a tracking number so you can follow your package's journey.

 

FAQ

Is my package insured during shipping?

Yes, all our orders are insured.

In the rare event that your package is lost or damaged during transit, we'll collaborate with DHL to initiate a claim. While investigations typically take around two weeks, we’ll keep you updated throughout the process to ensure a smooth resolution.

Do you Ship to my country?

Countries we ship to;

Europe

Austria, Belgium, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden, Guernsey, Isle of Man, Jersey, Liechtenstein, Monaco, San Marino, Switzerland, Hungary, Poland, United Kingdom, Iceland, Turkey, Bulgaria, Croatia, Cyprus, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Albania, Andorra, Algeria, Armenia, Azerbaijan, Georgia, Moldova, Montenegro, North Macedonia, Russia, Serbia, Ukraine.

North America

Greenland, Bermuda, British Virgin Islands, Cayman Islands, U.S. Outlying Islands, Canada, Mexico, United States.

South America

Brazil, Caribbean Netherlands, Argentina, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.

Asia

Brunei, China, Hong Kong SAR, Japan, Kuwait, Malaysia, Qatar, Singapore, Thailand, United Arab Emirates, India, Indonesia, Israel, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Saudi Arabia, South Korea, Sri Lanka, Syria, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam, Bahrain, Bangladesh, Bhutan, Cambodia, East Timor, Iraq, Jordan, Kuwait, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.

Oceania

Australia, Cook Islands, Fiji, French Polynesia, New Zealand, Kiribati, Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

Africa

Morocco, South Africa, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. 

Do you offer gift wrapping?

All orders arrive in beautiful boxes with a kiki purple bow. Add a personalised message at checkout to make it extra special. Need some assistance? Our Customer service team is here to support at info@kiki.co.uk

Contact Us

  +44 (0) 20 7730 3323

 Info@kiki.co.uk