UK Deliveries

Next Day DHL Express (£10) :

Orders placed by 2pm Monday to Thursday will be dispatched the next day delivery with DHL Express (Standard shipping) (Excludes bank holidays).   

Exceptions apply to remote postcodes where DHL cannot guarantee next day delivery.  

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

London Same Day Delivery: Orders placed by 2pm can be delivered to a London post code. Please call our Symons Street store on 0207 730 3323 for a quote and to arrange this.  

Click & Collect:  Orders placed by 3pm Monday – Friday are available for same day Click & Collect from our Symons Street store, please select this option at checkout.

Orders placed after 3pm or on a Saturday will be processed and ready for collection the next working day.

Please bring Photo ID and original payment card with you for goods to be released.  

Collection address: 

Kiki McDonough  

12 Symons Street 

London  

SW3 2TJ   

 

US Deliveries

• Your order will be exported less our 20% VAT.
  
  
• Duties and taxes will be an additional fee that DHL will issue to you directly upon import. You must pay these directly to the courier to release your parcel from customs.
  
  
• These duties and taxes sit within the USA jurisdiction and can vary.
  
  
• The ex-VAT saving often offsets the duties, meaning the overall cost is usually in line with our London store.

Please note DHL may contact you (SMS) and request your Social Security Number (SSN). Kiki McDonough cannot assist on your behalf should this be requested.

DHL Express International (£40): Orders placed by 2pm Monday to Thursday for 48-hour delivery with DHL Express.

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

Any orders placed after 2pm will be despatched the next working day. (Excludes bank holidays).   

Exceptions apply to remote areas where DHL cannot guarantee 48-hour delivery.

 

EU Deliveries

• Your order will be exported less our 20% VAT.
  
  
• Duties and taxes will be an additional fee that DHL will issue to you directly upon import. You must pay these directly to the courier to release your parcel from customs.
  
  
• These duties and taxes sit within the jurisdiction of the shipping country and can vary. 
  
  
• The ex-VAT saving often offsets the duties, meaning the overall cost is usually in line with our London store.
  

DHL Express International (£35) Orders placed by 2pm Monday to Thursday for 48-hour delivery with DHL Express.

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

Any orders placed after 2pm will be despatched the next working day. (Excludes bank holidays).   

Fine jewellery to France, Portugal or Spain from the United Kingdom is subject to specific import restrictions. Due to the nature of fine jewellery, it is classified as a restricted commodity. Kiki McDonough cannot be responsible for clearing the parcel on your behalf.  

We recommend contacting your local customs authority in the above specified countries for guidance on approved broker services. They will be able to provide specific information and recommendations tailored to your shipment. 

Exceptions apply to remote areas where DHL cannot guarantee 48-hour delivery.

 

Rest of the World Deliveries

• Your order will be exported less our 20% VAT.
  
  
• Duties and taxes will be an additional fee that DHL will issue to you directly upon import. You must pay these directly to the courier to release your parcel from customs.
  
  
• These duties and taxes sit within the jurisdiction of the shipping country and can vary. 
  
  
• The ex-VAT saving often offsets the duties, meaning the overall cost is usually in line with our London store.
  

DHL Express International (£40): Orders placed by 2pm Monday to Thursday for 48-hour delivery with DHL Express.

Free DHL Express Delivery:  Orders over £1000 are eligible for free DHL Express Delivery.

Any orders placed after 2pm will be despatched the next working day. (Excludes bank holidays).  

Exceptions apply to remote areas where DHL cannot guarantee 48-hour delivery. 

 

Track Your Order

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Will I be notified when my order is on the way?

Yes, you will receive two notifications:

• Order Confirmation: You'll receive an email as soon as we receive your order.

• Dispatch Notification: Once your order is ready to ship, you'll get both an email and an SMS from the carrier. This message will include a tracking number so you can follow your package's journey.
  
  

Is my package insured during shipping?

Yes, all our orders are insured.

In the rare event that your package is lost or damaged during transit, we'll collaborate with DHL to initiate a claim. While investigations typically take around two weeks, we’ll keep you updated throughout the process to ensure a smooth resolution.

Countries we ship to

Do you offer gift wrapping?

All orders arrive in beautiful boxes with a kiki purple bow. Add a personalised message at checkout to make it extra special. Need some assistance? Our Customer service team is here to support at info@kiki.co.uk

Contact Us

+44 (0) 20 7730 3323

Info@kiki.co.uk